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Buying a home is an important investment. If you want to cover this, you will need to take out home contents insurance. These policies protect your most valuable assets in the event of certain perils such as lightning or vandalism, and also protect your wallet if someone is injured on your property.
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Not all home insurance policies are the same. Insurers differentiate between coverage, availability, quality of customer service and more. The This Old House Reviews team created this in-depth USAA home insurance review to help you decide if it’s right for your needs.
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To get a home insurance quote in your area, call 855-948-5219 or enter your zip code into our free quote tool:
USAA is a well-known home insurance company with strong financial backing and affordable rates. The company offers all the basic industry coverage with multiple recommendations. Unfortunately, USAA is only available to active military members, veterans and their families. Additionally, the company offers few discounts compared to many competitors. We give USAA an overall score of 94.30 out of 100 for factors like coverage, customer service, reputation, and more.
USAA’s Better Business Bureau profile often rejects complaints. Reviews range from praise for the quick and efficient claims process to concerns about poor customer service.
The exact amount you pay for USAA home insurance depends on a variety of factors, including the value of your property, its size, the materials from which it is constructed, where you live, the coverage limits you choose, the of deductibles you choose and more.
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We requested a quote from USAA for a single family home in North Carolina measuring approximately 2,200 square feet. We were quoted $151.17 per month for a policy with the following coverage details:
USAA offers several discounts to help you lower the amount you pay for home insurance. There are three main discounts: multi-insurance, no-claims and home-age discounts. There are also several others whose availability varies from state to state.
Covers the costs of rebuilding or repairing your home and detached buildings (e.g. shed or garage) in the event of a covered loss.
Damages covered include the cost of replacing your personal possessions, including furniture, electronics, clothing and appliances
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Covers legal fees if you are sued by a guest for injury or damage to personal property on your property.
It covers living expenses away from your home (including room and board) while you are temporarily stranded following a covered loss
USAA homeowners insurance is offered in all 50 states, but availability may vary in some states depending on your exact location.
Alabama | Alaska | Arizona | Arkansas | California | Colorado | Connecticut | Delaware | Florida | Georgia | Hawaii | Idaho | Illinois | Indiana | Iowa | Kansas | Kentucky | Louisiana | Maine | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri | Montana | Nebraska | Nevada | New Hampshire | New Jersey | New Mexico | New York | North Carolina | North Dakota | Ohio | Oklahoma | Oregon | Pennsylvania | Rhode Island | South Carolina | South Dakota | Tennessee | Texas | Utah | Vermont | Virginia | Washington | West Virginia | Wisconsin | Wyoming
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USAA is not accredited by the Better Business Bureau and has received a B+ rating from the organization. See what some real customers have to say in their USAA home insurance reviews.
“I am amazed at the service I received on my last insurance claim. The process was very easy and quick. The adjuster came to my house to assess the damage and 24 hours later the money was in my account. The agreement was fair. I couldn’t believe how painless the process was. It is a premium product with premium service. I will stay with USAA for the rest of my life.”
“This company is terrible! Every time you call, you meet a different person and each gets a different answer to the same question. There is no logging of the conversations. So when you need to call back with a problem, whoever answers your call has no idea what you’re talking about. Also, don’t expect anyone to return your calls.”
Excellent experience in home insurance. Last December (2021) there was a building collapse that destroyed two boats. USAA helped us replace the entire building. Although primary boat insurance is provided through another company, USAA provided money for a boat when the boat insurance company did not pay for all necessary repairs. All of our contacts with the claims department were friendly and professional. All responses and payments were made on time. I will remain a member of USAA and recommend their home insurance.
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Terrible customer service on the phone! I was involved in an accident and it is the customer’s fault and the way he speaks to me on the phone is terrible. I expect great things from a company that supports veterans and military personnel.
We believe USAA is a good choice for military home insurance. The company offers comprehensive coverage across the country at low monthly rates. It offers less support and discounts than many of its competitors, but its low price is worth it. For these reasons and more, we give USAA a score of 94.30 out of 100.
*These offers are based on a single-family home in Dallas, Texas, with a replacement value of $350,000, owned by a couple with good credit and no claims history, using the Texas Office of Public Insurance Council comparison tool.
We believe USAA is a good choice for qualified homeowners. According to our sample quote, rates are competitive, coverage is comprehensive, and extensive support is available.
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According to our listing, a 2,200 square foot single family home in North Carolina, USAA costs $155 per month. How much you pay depends on a variety of factors, including where you live, the size of your home, the year it was built, the materials it was built from, and more.
Active military personnel, veterans and their families are eligible for USAA homeowners insurance. “Family” can mean parents, in-laws, legal guardians, etc.
The team at This Old House Reviews is committed to providing our readers with comprehensive and unbiased reviews. This means earning your trust through transparency and data to support our reviews and recommendations.
With this in mind, we have developed an objective rating system to evaluate each home insurance company. This is what that review process looked like:
Usaa Home Insurance Review
Using this data, we created a scoring methodology to rate each home insurance company. Our rating system is a 100-point weighted scale based on the following factors:
Our review team includes a full-time researcher who collects and regularly updates data points from each company to compare on key factors such as coverage, service and reliability.
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Many or all of the offers on this site come from companies that receive insider compensation (see a full list here). Promotional considerations may affect how and where products appear on this site (including, for example, the order in which they appear), but do not influence editorial decisions, such as which products we write about and how we review them. Personal Finance Insider researches a wide range of offerings when making recommendations; However, we do not guarantee that this information represents all products or offerings available on the market.
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Our experts answer readers’ insurance questions and write unbiased product reviews (how we rate insurance products). We sometimes receive commission from our partners; However, our opinions are our own.
USAA is a financial services company primarily serving military personnel, veterans and their families. However, USAA life insurance is available to any eligible U.S. citizen or permanent resident, even if you have no connection to the military. That’s good news, as USAA has a great reputation for competitive life insurance pricing.
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The company has been around since 1922.